We deliver meaningful outcomes through learning our clients’ business, understanding their challenges, generating actionable solutions, and supporting implementation.
Here are some examples of our work:
We worked with a client in the healthcare sector that faced significant issues with the delivery of emergency care, specifically in rural areas, to design and implement new models of care for improved delivery that leveraged existing hospital, community, and paramedic resources. Our team assisted with the design of a new model for rural emergency care and subsequently led the implementation of eight new centres across the province. An independent evaluation of the model noted the strong implementation as a key contributor to the model’s early success.
Working with multiple health service delivery partners, Davis Pier developed a provincial framework to improve the delivery of primary health care to residents in nursing homes and residential care facilities. The design was based on consultations we led with residents and their family members, service providers and a review of evidence from other jurisdictions.
Our client engaged us to use a service design approach to improve coordination of services for families of children with complex needs. The project resulted in the design of a new coordination program that both reduces the burden on families to coordinate services, and improves continuity of care among service providers that work with this population. We led a human centered design process that provided the opportunity to engage families and front line professionals in the design of the model.
Working with a provincial government client, our team was integral in the redesign and transformation of employment services in the province. This involved strategy development, service model design, data analytics, change management and the engagement of external services providers, and overall management of the implementation. This transformation has been a viewed as a best practice in other provinces in Canada and the team was the recipient of an award for public sector excellence.
Davis Pier was engaged to develop a tool to help individuals receiving government supports understand the impact that receiving employment income would have on their support amounts. Human centred design and behavioural insights were used with current and prospective clients to determine understanding of existing rules, pain points during their current experience, and opportunities to improve the overall client experience. The output of these interviews led to the development of four new prototypes for explaining the new rules to clients. Further client research was completed to obtain client feedback on the new tools, and the result was a digital service that provided simplified feedback to individuals to aid in decision-making.
Our client engaged Davis Pier to provide strategic guidance, design, and implementation expertise in the transformation of the provincial corporate and business registry. This project resulted in providing businesses with the ability to register, incorporate and conduct routine business transactions online – anywhere, at any time. The government-to-business relationship was significantly simplified through the development of new laws, processes, services, and technology. Davis Pier supported the client in early stages of developing the business case, through design and user engagement and testing, to implementation support, allowing for the implementation of a fully digital and streamlined services experience for entrepreneurs and businesses.
The early childhood education sector across the country has seen incredible change over the last few years. As a result of changes and increased demand, our client identified a need for a more efficient, flexible, and user-friendly licensing and regulatory regime to better support operators in providing child care services. Davis Pier was engaged to perform an in-depth review and analysis of the legislation, regulations and compliance framework, with the goal of streamlining the licensing system for both operators and government while maintaining safety and program standards. The scope of this project included extensive user research, stakeholder engagement, and jurisdictional research, taking a citizen-centred approach to regulatory modernization.
Davis Pier led an 18-month social innovation lab focused on addressing food insecurity as part of a provincial poverty reduction strategy. The work involved an Insights phase that provided the chance for emersion in a number of environments and to engage over 300 individuals, including those with lived experience, service providers, and other stakeholders. Ideation was conducted with a cross section of citizens, not-profit providers, government service providers, and experts, resulting in two concepts that were prototyped in community. The final concept was approved and prototyped with 10 families for three months, yielding a number of positive benefits to health and wellbeing for participants.
Davis Pier has been engaged by a provincial government as part of a unique partnership to deliver five separate projects looking to improve policy and service outcomes using behavioural science. These projects include increased attendance at meetings with case workers, reduction of demand for harmful products regulated by government, increased participation in key social programs, and increased usage of digital services.
Bridgewater, Nova Scotia was selected as a finalist in the national Smart Cities Challenge granting competition. The program that the Town was proposing built upon its acclaimed Community Energy Investment Plan by proposing to transition those in “energy poverty” toward a clean and affordable energy economy through the use of data and connected technologies. As part of its final proposal, the Town needed to conduct a Privacy Impact Assessment (PIA) on its proposed energy program. Working with the Town and with the Nova Scotia Office of the Information Privacy Commissioner, we developed a PIA to ensure that the innovative solutions to address energy poverty complied with privacy requirements while still enabling transparency and access to data.
The International Finance Corporation engaged Davis Pier to conduct an assessment of the Government of Haiti’s Direction Générale des Impôts (DGI) current secured transaction registry systems and practices to identify modernization opportunities. By facilitating the use of movable assets as collateral for loans, the aim was to increase access to credit for firms and small and medium enterprises (SME). Davis Pier conducted a gap analysis of current systems and practices, assessed potential solution options, and identified a recommended approach for the implementation of a new electronic secured transaction registry.
Davis Pier was engaged to lead the analysis of the Government of Indonesia’s approach to automating and streamlining the delivery of licenses to potential investors through their one-stop service. The team built an understanding of the current technology uses, institutional capacity, legislative parameters, and business processes, and conducted an assessment of this information in relation to the government’s goal. Multiple options were analysed and assessed to define a recommendation, which included the identification of key changes to the business process management software, redesigning the online portal for clients, developing a new online tool to provide clients information on required licenses and permits, and utilizing a strategic procurement approach to IT vendor selection for system support and enhancements.
