Social Assistance Reform
Davis Pier was integral in supporting our client in the redesign of the income assistance (welfare) system within the province. Our work included the analysis of various approaches to income support, such as basic income, tax programming, social assistance, and other special needs. Our objective was to redesign the client experience, employment programs, and risk management and compliance model. We designed a new approach to determining client needs through the development of a predictive client segmentation model and advanced assessment tool to support case management.
Child Support Service Improvement
Davis Pier worked to support the design of a provincial government’s Maintenance Enforcement Program digital platform. Discovery research was conducted to identify insights and pain points of various stakeholders, including recipients and payors, front line staff, reciprocal jurisdictions, and employers. This discovery research, including user journeys, insights and opportunities, and top tasks, was used to influence the design of a minimum viable service (MVS) or alpha prototype. A clickable prototype was developed and then tested with clients to assess its usability and to develop an understanding of the optimal user experience.
Disability Support Program
Davis Pier worked with a provincial government on the transformation of supports and programs for adults with disabilities. This work included the research, analysis and development of new programs, policies, and services that strive for better outcomes for adults with disabilities. The work included consultation with the disability sector, and managing the implementation of changes with front-line teams. New programs and services developed included transitioning more individuals towards community-based living, designing new vocational opportunities, and new/increased supports to enable individuals to live independently.